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Customer support:+421 948 332 762obchod@baterky-noze.sk
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    Business conditions

    Operating time

    Ordes on the  www.baterky-noze.sk online store can be placed 24 hours a day, 7 days a week via email or by phone on weekdays from 8:00 a.m. to 4:00 p.m.
    In the event of an information system failure or force majeure, the seller is not responsible for non-compliance with operating hours. Customers will be informed about the operating hours during public holidays on the website of the online store  www.baterky-noze.sk

    Internet store operator

    Company name: TOPBLADE, s.r.o.
    Street and reference number: Budovateľská 5
    City and zip code: Nové Zámky, 940 02
    Country: SR
    IČO: 46383891
    DIČ: 2023349229
    IČ DPH: SK2023349229
    The company is registered in the Commercial Register of the District Court of Nitra, section Ltd., company number 34292/N

    Kontaktné údaje:

    Contact information:  +421 948 332 762
    E-mail: obchod@baterky-noze.sk
    Supervisory authority: Slovak Trade Inspection (SOI), SOI Inspectorate for the Nitra Region, Staničná 9, P.O.Box: 49A,950 50 Nitra.
    The company is registered in the Commercial Register of the District Court of Nitra, section Ltd., company no. 34292/N
    The buyer is a consumer or entrepreneur.

    Basic provisions

    1. A consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity or other business activity. Legal relations between the seller and the consumer not expressly regulated by these GTC are governed by the relevant provisions of Act. No. 40/1964 Coll., Civil Code, as well as related regulations.
    2. Entrepreneurs are understood as:
      1. a person registered in the commercial register,
      2. a person who does business on the basis of a trade license,
      3. a person who does business on the basis of a license other than a trade license according to special regulations,
      4. a person who carries out agricultural production and is registered in accordance with a special regulation
    3. For the purposes of the General Terms and Conditions, an entrepreneur is also defined as a person who acts in accordance with the previous sentence within the framework of his business activity. If the Buyer states his identification number (IČO) in the order, he acknowledges that the rules specified in the GTC for entrepreneurs apply to him. Legal relations between the seller and the buyer, who is an entrepreneur, not expressly regulated by these GTC or the contract between the seller and the buyer, are governed by the relevant provisions of Act. No. 513/1991 Coll., Commercial Code as amended, as well as related regulations. In case of any differences between the GTC and the individual contract, the text of the contract takes precedence. By placing an order, the buyer confirms that he has familiarized himself with these General Terms and Conditions, an integral part of which is the complaints procedure and the "Methods of transport" document, the conditions of the ordered service and/or the license authorization provided, and that he agrees with them, in the wording valid and effective at the time of dispatch orders. The buyer will receive a copy of the GTC as an attachment to the order confirmation to the specified email address. The buyer is aware that the purchase of products that are in the seller's business offer does not give him any rights to use registered brands, trade names, company logos or patents of the seller or other companies, unless otherwise agreed in a specific contract.

    Purchase contract, its acceptance, management and conclusion

    1. The proposal of the purchase contract is the buyer's order, the purchase contract becomes binding and is concluded as soon as the buyer and the seller agree to this proposal and comes into force as soon as the buyer receives the confirmation of the order from the seller. The moment the buyer receives the order confirmation message, mutual rights and obligations arise between them, the buyer is informed about the complaint procedure and business conditions of the online store in the attachment to the order confirmation message. Confirmation is carried out remotely using means of communication such as e-mail, website, telephone, fax, mailing list, or offer catalog. The purchase contract is thus concluded remotely, its confirmation is carried out without the physical presence of the seller and the consumer. The stated terms and conditions apply to concluded purchase contracts of the online store on the website htps://www.baterky-noze.sk (hereinafter "online store"). The consumer of the online store expresses by marking the field at the end of the order that he has familiarized himself with these terms and conditions based on the purchase contract of the online store and has understood them in full, and on the basis of this act he agrees with them.
    2. The administration of the Purchase Agreement is governed by the relevant provisions based on Act no. 102/2014 Coll. on consumer protection during the sale of goods or the provision of services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws (hereinafter referred to as "Act No. 102/2014 Coll.") and specific business terms and conditions (hereinafter "OP ”) regulating the requirements for their conclusion and implementation.

    Privacy

    1. The seller undertakes that the buyer's personal data will not be otherwise disclosed or provided to a third party, etc. the exception is a specific situation related to payment and distribution of ordered goods to the consumer, where the consumer states his name, number and delivery address. The seller undertakes to act in such a way that the buyer's personal and confidential data are not misused, so that the subject does not suffer damage to his rights, he also takes care of the protection of the subject's personal and private life. 
    2. Voluntarily provided personal data of buyers to the seller serves the purpose of mediating the order and also advertising, or marketing actions of the seller, then they are collected, processed and stored in accordance with the applicable laws of the Slovak Republic, in particular with Act no. 18/2018 Coll., on the protection of personal data, in the valid and effective wording until the buyer expresses his disagreement with this processing in writing sent to obchod@baterky-noze.sk. The buyer has the right of access to his personal data and the right to their correction, including the right to request an explanation and removal of an erroneous state and other legal rights to this data. 
    3. The person concerned has the right pursuant to § 28 of Act no. 122/2013:
      1. based on a written request, request confirmation from the operator as to whether or not her personal data is being processed
      2. require information on how her personal data is processed,
      3. require information about the source from which the operator obtained her personal data,
      4. request a list of personal data that is the subject of processing,
      5. require the correction or disposal of your incorrect, incomplete or out-of-date personal data that is the subject of processing,
      6. require the disposal of your personal data that is being processed if there has been a violation of the law,
      7. require the blocking of personal data due to withdrawal of consent before the expiry of its validity period, if the operator processes personal data based on the consent of the person concerned,
      8. on the basis of a written request, to object to the processing, use and provision of her personal data and to request their disposal in the event that these data are processed and used for direct marketing purposes without her consent
    4. As part of the complaint procedure, the following information is required from customers: name, surname, address, telephone number, e-mail and signature or digital signature. All personal data obtained in this way are processed exclusively for the purpose necessary for processing the claim and in accordance with Act no. 1222013 Coll., on the protection of personal data, in the valid and effective version. 
    5. The seller can further process the so-called "cookies" in order to facilitate the provision of information society services, in accordance with the provisions of Directive 95/46/EC on the purpose of "cookies" or similar tools, and it is ensured that users are aware of the information that is stored in the end device they use. Users have the option to refuse that "cookies" or similar tools are stored in their end devices, e.g. by activating the anonymous browsing functionality in your browser.
    6. We are a user of the Remarketing application from Google, thanks to which the seller has information about the customer's movement on the website www.baterky-noze.sk, based on this application, customers are shown advertising of our company. This process does not record the personal information of the site visitor, only his movement, this information is subsequently stored in the Internet browser and Google loads it for the purpose of displaying advertising on other Internet pages. This behavior can be canceled by the customer on the Google website or according to the instructions on the Network Advertising Initiative website.

    Information about the price of goods and availability

    1. Information about goods presented on the online store is drawn from publicly available sources and official websites of specific manufacturers of goods. Illustrative images shown with the products may not correspond to reality. The price of the goods includes value added tax (VAT) and fees related to the recycling of excess material. The consumer is informed about the current price of the goods, including the shipping price, directly on the page in the main tab of the selected product, as well as in the shopping area when choosing the method of delivery of the goods.
    2. Promotional goods can be purchased until stocks run out and as long as the condition of the said product does not change otherwise.
    3. Ordering goods
      1. The consumer orders the goods listed in the catalogs of the online store www.baterky-noze.sk. The resulting dispatch of the order together with the ordered goods is conditional on confirmation with familiarization and the granting of informed consent to the OP.
      2. After sending the order, the consumer will be sent an informational email with the subject "Summary of the order in the online store www.baterky-noze.sk", by which the seller confirms the inclusion of the order for processing, but this does not yet result in the conclusion of a purchase contract between the seller and the consumer. If necessary, all other information regarding your order will be sent to the e-mail address provided. In the case of goods intended specifically for one consumer, which the seller does not have in his offer by default, or goods made according to the special requirements of the consumer, the consumer may be charged an advance payment of a maximum of 50% of the total price of the ordered goods. The seller informs the consumer about this fact.
      3. The consumer is entitled to cancel such an order before the delivery of the goods, thereby withdrawing from the purchase contract, by paying a termination fee in the amount of the paid advance, while the seller is entitled to offset the advance payment against the termination fee.
      4. The above-mentioned procedure does not apply to an order made to order, which includes modifications to the goods at the request of the customer.

    Binding by the offer and cancellation of the order

    1. The seller is bound by the offer, including the price of the goods, for the entire time from the time the order is confirmed with an electronic message containing the content of the order confirmation in the online store www.baterky-noze.sk until the delivery deadline expires.
    2. The seller reserves the right to cancel the order or its part before concluding the purchase contract in the following cases:
      1. reason for selling out or unavailability of goods
      2. the reason that the goods are no longer manufactured or supplied, or their price has changed significantly
      3. the reason for the inability to ensure the delivery of the goods by the seller to the consumer within the period determined by the terms and conditions
    3. The buyer is verifiably informed about the cancellation of the order by phone or email. In the case of early payment of the goods, or only part of them, the funds will be returned to him within 14 calendar days to the account specified, unless the buyer and seller agree otherwise. In this case, the purchase contract will not be concluded.
    4. All orders accepted by the online store www.baterky-noze.sk are binding. The order can be canceled before it is dispatched. If the order is not canceled before the shipment, and it is shipped, the customer may be required to reimburse the costs associated with shipping the goods. You can send the cancellation by e-mail or by phone. When canceling an order, it is necessary to state your name, e-mail and the number of the order.

    Withdrawal from the contract

    The buyer's (consumer's) right to withdraw from the contract The consumer can return the goods without giving a reason within 14 days from the date of receipt of the goods in accordance with the provisions of § 7 of the Consumer Protection Act in the sale of goods or the provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws (Act No. 102/2014 Coll.). The buyer is obliged to deliver the written withdrawal form together with the goods and deliver them to the seller. The form for withdrawing from the contract, together with instructions on exercising the consumer's right to withdraw from the contract, can be viewed in the Withdrawal from a distance purchase contract section. 

    1. Address for delivery of goods and withdrawal from the contract:
      1. Topblade s.r.o., Dojč 428, 906 02 Dojč, Slovak republik
      2. The goods must be sent by a courier company or brought in person to the above address. The direct costs of returning the goods are borne by the consumer. The consumer should return the goods within 14 days from the date of withdrawal from the contract complete, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the goods were received. In the event that the returned goods are incomplete or damaged, the seller may demand from the consumer an amount corresponding to the reduction in the value of the goods (in accordance with §10 paragraph (4) of the Act on Consumer Protection for the Sale of Goods or the Provision of Services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws.)
      3. The consumer acknowledges that if he withdraws from the contract, he will bear the costs of returning the goods to the seller, and if he withdraws from the contract concluded at a distance, also the costs of returning the goods, which due to their nature cannot be returned by post.
    2. In the case in which withdrawal from the contract is demonstrably and explicitly negotiated with the consent of the consumer, the consumer thus loses the right and cannot withdraw from the contracts:
      1. If the consumer has been properly informed that, based on his requests, he has received a service, due to which he loses the right to withdraw from the contract
      2. When selling goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer
      3. Sale of goods that are subject to rapid deterioration or deterioration
      4. The consumer acknowledges the fact that if gifts are provided with the goods, the gift contract between the seller and the buyer is concluded with the condition that if the right to withdraw from the contract is used, the gift contract loses its effectiveness and the buyer is obliged to return it together with the returned goods related gifts provided. In the event that these are not returned, these values will be understood as unjust enrichment of the buyer. In case of withdrawal from the gift contract, the purchase contract does not expire and the contracts are considered separately from this point of view.

    The right of withdrawal from the contract of the buyer (entrepreneur)

    In the event that the goods are purchased by a person in connection with his business activity (which is determined by the identification number on the purchase document), the right to withdraw from the purchase contract does not arise, as the Commercial Code does not allow this option. The buyer acknowledges that in the case of an order for goods marked as "to order" goods in the online store (supplied on the basis of a special order by the buyer), this does not fall among the goods listed in § 12, par. 5, Act No. 108/2000 Coll. and it is not possible to return it in accordance with the previous point.

    Terms of payment

    1. The seller of the online store accepts the payment terms below:
      1. advance payment by bank transfer
      2. payment via the bank's internet interface (by online payment card), while the specific bank automatically remembers the buyer's payment card data entered by the buyer for future payments (can cancel this option),
      3. cash on delivery upon delivery of the goods (cash is collected from the customer by the transporter)

    The goods remain the property of the seller until full payment and takeover, but the risk of damage to things passes when the goods are taken over by the buyer. The buyer's invoicing data cannot be changed retroactively after the order has been sent.

    Terms of delivery 

    In general, if not stated otherwise and the goods are in stock, the delivery date of the goods is from 1 to 5 working days, depending on the payment chosen by the buyer and the method of transport from the day the order confirmation is received by the consumer. If the goods are not in stock, the buyer will be informed about the availability date on the product page or by email or by phone. You can check the exact delivery date and availability by calling +421948332762, on weekdays from 8:00 a.m. to 4:00 p.m. or by email at obchod@baterky-noze.sk.

    The consumer undertakes to check the received goods by the courier company before signing the acceptance documents. If damage to the goods is detected during its inspection, the buyer undertakes to inform the seller immediately, no later than 24 hours from the date of receipt of the goods. If the consumer discovers surface damage to the packaging of the goods, he will write it down in the delivery documents of the courier company. The seller informs the consumer about the dispatch of the goods no later than the day before its delivery. The consumer is responsible for the correctness of the contact data provided to the seller, on the basis of which he will be available on the day of delivery of the goods and thus ensure a smooth process of handing over the goods by the transport company. If the consumer cannot fulfill this obligation, he designates a substitute person who is responsible for taking over the goods or a date and thus agrees with the seller on an alternative takeover of the goods, this procedure cannot be applied when purchasing goods in installments. The buyer is obliged to present a valid identity document to verify the correctness of the data given in the order before receiving the goods. If he does not do so, the seller has the right not to issue the goods to him.

    Product warranty

    The warranty conditions for the goods are governed by the Seller's Complaints Procedure and the valid legal regulations of the Slovak Republic. The purchase receipt serves as a warranty certificate (or a warranty certificate if it is supplied).

    Final provisions

    • These general terms and conditions come into effect upon conclusion of the purchase contract, and the buyer, by sending the order, confirms that he has read these general terms and conditions and agrees with them in their entirety. The seller reserves the right to change or modify these terms and conditions at any time without prior notice if this is required by a change in business policy or applicable legislation. The obligation to notify in writing of a change in these general terms and conditions is fulfilled by placing it on the website of the seller's electronic store. Until the transfer of ownership rights from the seller to the buyer, who is in possession of the products and services, the buyer has all the obligations of the custodian of the goods and is obliged to store the products and services safely at his own expense and mark them so that they are identifiable as the seller's goods under all circumstances.
    • Possible disputes between Topblade s.r.o. and the buyer can also resolve it out of court. In such a case, the buyer - consumer can contact the subject of out-of-court dispute resolution, which is, for example, the Slovak Trade Inspection, or resolve the dispute through the dedicated ODR platform on this page. The seller recommends that the buyer first contact Topblade s.r.o. to resolve the situation before proceeding to an out-of-court settlement of the dispute.
    • These General Terms and Conditions are valid and effective from 01.11.2018 and cancel the previous versions of the GTC. The seller reserves the right to change the GTC without prior notice.